FAQ


where are the quartz co. parkas made?

All the Quartz Co. parkas are designed and made in Canada.

what does the quartz co. warranty on parkas cover?

Quartz Co. products are made by experienced artisans committed to the quality of their work. Every parka is individually inspected to provide you with a product that meets our standards of excellence and will stand the test of time.  

Our warranty covers manufacturing or material defects for the duration of the product’s life. If a product has a manufacturing or material defect, Quartz Co. will repair or replace it without charge and at their discretion.

Our warranty does not cover damages caused by inappropriate or excessive use, improper care, an accident (tears, rips, burns, etc.), normal wear and tear, and discoloration of the material due to time and use. If the product is defective, contact your retailer so they can send it to us, along with your proof of purchase. Please ensure the product is clean.

Quartz Co. also offers a repair service for any damage to the parka not covered by the warranty.

Up to what temperature do quartz co. parkas keep the wearer warm? 

The level of warmth of a winter parka varies according to several internal (physical fitness, energy level, diet, hydration, etc.) and external factors (temperature, wind, humidity, etc.). The majority of our parkas provide a comfort zone between -25ºC to -30ºC.

What are the different fits offered by quartz co.?

For women, we offer three styles: the slim fit, cut close to the body; the semi-fitted style, which enhances the silhouette but also leaves more room around the upper body; and the loose fit, featuring a straighter cut and greater ease of movement.

For men, we offer four styles: the slim fit, cut closer to the body and arms; the semi-fitted style with more room around the upper body; the loose fit with a straighter cut and providing greater ease of movement; and the Expedition style, designed for larger, square builds.

What is down? 

Down consists of a mass of silky fibres, in the shape of clusters, found underneath the wing and belly feathers of palmipeds, such as geese and ducks. It is this light, downy layer, which keeps waterfowl warm. The clusters, called plumules, are composed of about two million cottony filaments, referred to as barbules. These barbules point in every direction and float free of each other, creating a multitude of air pockets within the plumules. Since air is an excellent insulator, down provides exceptional thermal protection while remaining lightweight.

Down quality is measured by its fill power that indicates the volume occupied (in cubic inches) per once of down. The higher the fill power, the more lightweight and insulating the down. Quartz Co. uses high quality down with a minimum fill power of 650 in³/oz.

Why do you use down to insulate your parkas? 

We use down because of its unparalleled insulating properties, breathability and durability. A well maintained down parka will continuously regain its loft and continue to perform while adapting to the body, year after year.

Moreover, down is a clean, natural renewable resource. All the down used by Quartz Co. is a by-product of the Canadian food industry.

What type of down does quartz co. use? 

We exclusively use 100% Canadian white duck down sourced from farms in Alberta and Quebec. The majority of our parkas contain a blend that is 80% down and 20% feathers. The fill power of the down is 650 in³/oz., one of the highest on the market. As for our Expedition parkas, they are insulated with a blend of 90% down and 10% feathers for a fill power of 750 in³/oz.

We select and limit our sources to ensure we can trace the origin of our down and thus certify the ethical treatment of the animals. All of the down used by Quartz Co. is supplied by Feather Industries and is a certified by-product of the food industry.

All of our down is treated with the antimicrobial agent Ultra-Fresh, which prevents the growth of bacteria and fungus responsible for the development of unpleasant odours, thus ensuring freshness and durability.

To find out more, visit featherind.com 

Why do you use fur on your parkas?

Fur is a natural, effective, and durable material, offering a superior level of protection, which is ideal for the weather conditions our parkas are used in.

When it lines a parka hood, fur blocks the wind and snow, and creates a hot air zone that protects the face from frostbite.

What kind of fur does quartz co. use?

We use coyote and Finish racoon fur. The fur used by Quartz Co. is sourced exclusively from Canada, the United States, and Finland. Our suppliers guarantee that they respect national laws prohibiting cruel trapping and breeding practices of animals used for fur.

To find out more, visit nafa.ca and sagafurs.com

Where can I purchase quartz co. products?

Quartz Co. products are sold in Canada as well as in several other countries. Please consult our list of Retailers

Can I visit, shop, try on, or purchase a parka directly at the quartz co. head office?

No. Our head office is not open to the public.

How do I wash and store a quartz co. parka?

Please consult the Care instructions section of our website. 

Where I can get the latest news about quartz co. products?

Stay up to date on all the news by clicking “Like” on our Facebook page, by following us on Instagram, and by subscribing to our Newsletter.

How can I contact quartz co.?

You can reach us at any time by email, phone, or using the contact form available on the Contact page of the website.

Does Quartz Co. honor Quartz Nature's product warranty?

Yes. We fully honor Quartz Nature's three-year product warranty.