FAQ


where are the quartz co. parkas made?

All the Quartz Co. parkas are designed and made in Canada.

How can I be the first one to know about your new products?

By subscribing to our newsletter! To subscribe to our newsletter, simply enter your email address at the bottom of the page on our website.

what does the quartz co. warranty on parkas cover?

Quartz Co. products are made by experienced artisans committed to the quality of their work. Every parka is individually inspected to provide you with a product that meets our standards of excellence and will stand the test of time.  

Our warranty covers manufacturing or material defects for the duration of the product’s life. If a product has a manufacturing or material defect, Quartz Co. will repair or replace it without charge and at their discretion.

Our warranty does not cover damages caused by inappropriate or excessive use, improper care, an accident (tears, rips, burns, etc.), normal wear and tear, and discoloration of the material due to time and use. If the product is defective, contact your retailer so they can send it to us, along with your proof of purchase. Please ensure the product is clean.

Quartz Co. also offers a repair service for any damage to the parka not covered by the warranty.

Up to what temperature do quartz co. parkas keep the wearer warm? 

The level of warmth of a winter parka varies according to several internal (physical fitness, energy level, diet, hydration, etc.) and external factors (temperature, wind, humidity, etc.). Most of our parkas provide a comfort zone between -25ºC to -30ºC.

What are the different fits offered by quartz co.?

For women, we offer three styles: the slim fit, cut close to the body; the semi-fitted style, which enhances the silhouette but also leaves more room around the upper body; and the loose fit, featuring a straighter cut and greater ease of movement.

For men, we offer four styles: the slim fit, cut closer to the body and arms; the semi-fitted style with more room around the upper body; the loose fit with a straighter cut and providing greater ease of movement; and the Expedition style, designed for larger, square builds.

What is down? 

Down consists of a mass of silky fibers, in the shape of clusters, found underneath the wing and belly feathers of Palmiped, such as geese and ducks. It is this light, downy layer, which keeps waterfowl warm. The clusters, called plumules, are composed of about two million cottony filaments, referred to as barbules. These barbules point in every direction and float free of each other, creating a multitude of air pockets within the plumules. Since air is an excellent insulator, down provides exceptional thermal protection while remaining lightweight.

Down quality is measured by its fill power that indicates the volume occupied (in cubic inches) per ounce of down. The higher the fill power, the more lightweight and insulating the down. Quartz Co. uses high quality down with a minimum fill power of 650 in³/oz.

Why do you use down to insulate your parkas? 

We use down because of its unparalleled insulating properties, breathability and durability. A well maintained down parka will continuously regain its loft and continue to perform while adapting to the body, year after year.

Moreover, down is a clean, natural renewable resource. All the down used by Quartz Co. is a by-product of the Canadian food industry.

What type of down does Quartz Co. use? 

We exclusively use 100% Canadian white duck down sourced from farms in Alberta and Quebec. Most of our parkas contain a blend that is 80% down and 20% feathers. The fill power of the down is 650 in³/oz., one of the highest on the market. As for our Expedition parkas, they are insulated with a blend of 90% down and 10% feathers for a fill power of 750 in³/oz.

We select and limit our sources to ensure we can trace the origin of our down and thus certify the ethical treatment of the animals. All the down used by Quartz Co. is supplied by Feather Industries and is a certified by-product of the food industry.

All our down is treated with the antimicrobial agent Ultra-Fresh, which prevents the growth of bacteria and fungus responsible for the development of unpleasant odors, thus ensuring freshness and durability.

To find out more, visit featherind.com 

Why do you use fur on your parkas?

Fur is a natural, effective and durable material. It provides high-quality protection which is perfect for the conditions in which our parkas are used.

When it lines a parka hood, fur blocks the wind and snow, and creates a hot air zone that protects the face from frostbite.

What kind of fur does quartz co. use?

We use coyote, Finnish racoon and blue fox fur. Our fur comes exclusively from Canada, the United States and Finland and our suppliers guarantee that it has been obtained in compliance with those countries’ laws regarding cruel trapping and farming practices towards fur-bearing animals.

To find out more, visit nafa.ca and sagafurs.com

Where can I purchase quartz co. products?

Quartz Co. products are sold in Canada as well as in several other countries. Please consult our list of Retailers

Can I visit, shop, try on, or purchase a parka directly at the quartz co. head office?

No. Our head office is not open to the public.

How do I wash and store a quartz co. parka?

Please consult the Care instructions section of our website. 

Where I can get the latest news about quartz co. products?

Stay up to date on all the news by clicking “Like” on our Facebook page, by following us on Instagram, and by subscribing to our Newsletter.

How can I contact quartz co.?

You can reach us at any time by email, phone, or using the contact form available on the Contact page of the website.

Does Quartz Co. honor Quartz Nature's product warranty?

Yes. We fully honor Quartz Nature's three-year product warranty.

E-Commerce FAQ

How can I create an account?

Click here to create your account.

How can I change my account’s information?

When you go into your account details, click on ‘’View addresses’’ and ‘’Edit’’. You will be able to modify your name, address, and phone number.

I forgot my password, what can I do?

Click here and on ‘’Forgot your password?’’ to enter your email address.

Which payment method do you accept?

You can pay your order with Visa or Mastercard.

How can I cancel or modify my order?

If you need to modify or cancel your order after submitting it, send an email to info@quartz-co.ca . Depending on the status of your order, we will do our best to help you with your request.

How can I check the status of my order?

You can track your order by accessing your account page. We will send you an email as the status changes.

What is your shipping policy?

We offer free shipping across Canada via Canada Post. We do not ship outside of Canada.

How can I track my order?

As soon as your order is shipped, we will send you a tracking number by email, so you can follow your package all the way.

What is your return process and policy?

Our return policy only applies to purchases made via our website www.quartz-co.ca. For any purchase made at a retailer, please refer to the retailer's return policy.

We will offer a full refund for any returned item that is unused and returned in its original packaging within 30 days of the invoice date.

How to proceed to return an item?

To return an item, send an email to info@quartz-co.ca with your name, invoice number, style name, size and color, and reason for return. Return requests must be made within 30 days of the purchase date to be accepted.

We will then give you a return authorization number. Please note that you are responsible of the return shipping. We strongly recommend using Canada Post with signature confirmation service since we are not responsible of the returned item until we receive it.

Upon reception of the product, we will inspect it and, if the item is new condition, we will issue a full refund and send you a confirmation by email. Should there be any issue with the returned item, we will contact you.

How do I submit a warranty claim?

For any product purchased through one of our retailers, please contact them for any warranty claim.

For purchases made via our website www.quartz-co.ca, please send an email to info@quartz-co.ca with a description of your issue and your contact information. We will then inform you about the steps to follow depending on the issue.